Frequently Asked Questions

Step-by-Step Process:

The Reverse Marketplace lets students advertise services they OFFER, and community members can browse and apply to hire them!

For Students:

For Community Members:

Payment Flow:

1. Community Member Pays

   Community member sends payment via e-transfer to campusconnect0925@gmail.com with service ID in message
2. Admin Approval

   Admin verifies payment receipt and approves the transaction
3. Student Works

   Student completes the work and submits proof photo
4. Payment Released

   Once community member approves work, payment is released to student in one week

Payments made through external methods (like Venmo, Zelle, or cash) are not protected by Campus Connect, violate our terms of service, and may be scams. All official payments are handled securely through our "Pay & Approve" system.

Yes. To maintain and improve our platform, we deduct a 20% commission from the final payment released to the Student. For example, if the final job price is $100, the Student will receive $80. There are no fees for Community Members to post jobs.

If you encounter any problems with an ongoing job, please use the "Dispute" button on the service detail page. An admin will review the case. For general support or other issues, you can use the "Message Admin Support" button on your dashboard to contact our team directly.

Absolutely. The price listed on a service post is an initial estimate. We encourage you to discuss details and finalize the price with the other party through our secure messaging system. The Community Member will confirm the final price when they make the payment to start the job.

• Be Punctual: Always arrive on time for the scheduled job.
• Communicate Clearly: Use our messaging system to confirm details before starting. Be respectful and professional in all communications.
• Take Good Photo Proof: You can only submit ONE proof photo per task, so make it count! Ensure it clearly shows the completed work with good lighting and all relevant details.
• Confirm Completion: Once you're finished, mark the task as complete in the app and, if possible, confirm with the community member in person.
• Leave a Review: Honest reviews help build a trustworthy community for everyone.

Campus Connect is a marketplace designed to connect local residents who need help with tasks to talented and reliable college students who are looking to earn flexible income and gain real-world experience.

For Students: Upload a clear photo of your school ID that shows your name and the school name.

For Community Members: Upload a clear photo of a government-issued photo ID (driver's license, passport, etc.).

All verification documents are reviewed by our admin team. Verified users display a blue checkmark badge and are more likely to be trusted by other users.

Privacy Protection:

We take your privacy seriously. Here's what happens to your verification documents:

• If Approved: Your ID photo is automatically deleted immediately after verification. Once you're verified, we no longer need it.
• If Rejected: Your photo is kept for 30 days (so you can resubmit if needed), then automatically deleted for privacy.
• Database Protection: All references are cleared when photos are deleted - no orphaned filenames remain.

Payment Release Timeline:

Students receive payments one week after service completion for all completed and approved work.

• Payments are processed via e-transfer to your registered email
• You must have your financial information set up before receiving payments
• Each payment is for one completed service (minus 20% platform fee)
• Check your Student Dashboard to see your current account balance and pending earnings

Proof Photo is Optional:

You can complete tasks with or without uploading a proof photo. However, proof photos help build trust and provide documentation of completed work.

Important Privacy Guidelines:

• You can only upload ONE proof photo per task - make it count!
• Never include: IDs, financial documents, children's faces, or other sensitive information
• Skip Photo Option: For sensitive work (childcare, elderly care), you can mark complete without uploading a photo
• Good photos show: completed cleaning, finished yard work, organized spaces, etc.

We support a wide range of services including:

• House cleaning and organization
• Tutoring and academic help
• Yard work and landscaping
• Pet care and dog walking
• Moving assistance
• Delivery services
• Tech support
• And many other general tasks

All services must follow minimum wage requirements ($18.75/hour from community members for students to receive $15/hour) and be scheduled in half-hour intervals.

Starting a Conversation:

• Students: Click "Send Message" on any service detail page to contact the community member
• Community Members: Click "Send Message" to contact applicants or assigned students

Features:

• Real-time notifications when you receive new messages
• Access all conversations through your "Inbox" in the main navigation
• Messages are organized by service for easy reference
• Professional and service-related communication only

Safety & Security:

• Share addresses safely: Once a student is approved for work, share the exact service address in messages for coordination
• Never share payment info: Sharing e-transfer details results in immediate account ban - all payments go through the platform
• Stay respectful: Violent or offensive language is automatically filtered and may result in consequences

You can contact our support team through several methods:

• Use the "Message Admin Support" button on your dashboard
• Use the "Dispute" button on any service detail page for job-related issues
• Visit the admin panel if you're experiencing technical difficulties

Our team reviews all support requests and will respond as quickly as possible.

Payment Setup Process:

1. Go to your Student Dashboard and click "Payment Information"
2. Set up E-Transfer payment:
   • E-Transfer Email: Provide the email address where you want to receive payments
   • Full Name: Enter your full legal name as it appears on your account

Key Points:

• Campus Connect does not withhold taxes from your payments
• It is your responsibility to track all earnings and report them on your tax return
• Keep records of all payments received for tax filing purposes
• Consult with a tax professional or visit the CRA website for guidance on reporting self-employment income
• You may need to make quarterly tax payments depending on your earnings

Best Practices for Your Proof Photo:

• Take the photo in good lighting conditions
• Show the completed work clearly and comprehensively
• Include before/after elements if relevant
• Ensure all important details are visible
• Review the photo carefully before submitting

Why this policy? The one-photo policy ensures students submit their best evidence of completion while streamlining the review process for community members and admins.